Privacy Policy

Introduction

Stocker AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our voice-guided picking application for vending machine operators.

Business Address: 18160 Cottonwood Rd, PMB 263, Sunriver, OR 97707
Privacy Contact: [email protected]

Information We Collect

Personal Information

We collect the following categories of personal information:

• Account Information: Names, email addresses, passwords, and contact details
• Business Information: Company name, vending route details, team member information
• Payment Information: Processed securely through Stripe (we do not store credit card numbers)
• Usage Data: Application usage patterns, route completion times, feature interactions

Voice Audio (Sensory Data)

Our application uses voice commands for hands-free picking operations. Voice audio is processed in real-time and immediately discarded after transcription. We do not store, record, or retain voice audio data. Audio processing is handled by Deepgram's secure transcription service and is used solely for converting speech to commands.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience and analyze site traffic:

• Essential Cookies: Required for authentication and core functionality
• Analytics Cookies: Google Analytics for visitor behavior and site performance
• Marketing Cookies: Only with your consent, for retargeting and conversion tracking

How We Use Your Information

We use the information we collect to:

• Provide and maintain our voice-guided picking service
• Process your route uploads and generate picking instructions
• Manage your account, team members, and subscriptions
• Process payments and send billing information
• Respond to customer service inquiries and support requests
• Send administrative notifications about service updates or account changes
• Analyze usage patterns to improve our application
• Fulfill legal obligations and enforce our terms

Third-Party Services

We share information with trusted third-party service providers:

Data Retention

• Account Information: Retained while your account is active, plus 90 days after cancellation
• Route Data: Retained for 1 year or until you delete it
• Usage Analytics: Aggregated data retained for 2 years
• Voice Audio: Not stored - processed in real-time and immediately discarded
• Payment Records: Retained for 7 years for tax compliance

Your Privacy Rights

All Users

• Access and download your personal data
• Correct inaccurate information
• Delete your account and associated data
• Opt-out of marketing communications
• Manage cookie preferences

California Residents (CCPA/CPRA)

Under the California Consumer Privacy Act, you have additional rights:

• Know what personal information we collect, use, and share
• Request deletion of your personal information
• Opt-out of the "sale" of personal information (we do not sell your data)
• Non-discrimination for exercising your privacy rights

European Users (GDPR)

Under the General Data Protection Regulation, you have the right to:

• Access your personal data
• Rectification of inaccurate data
• Erasure ("right to be forgotten")
• Restrict or object to processing
• Data portability
• Withdraw consent at any time

To exercise any of these rights, contact us at [email protected]

Data Security

We implement industry-standard security measures to protect your information:

• End-to-end encryption for data transmission (SSL/TLS)
• Encrypted storage for sensitive data at rest
• Regular security audits and penetration testing
• Multi-factor authentication support
• Role-based access controls
• Secure payment processing via PCI-compliant Stripe

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: